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Privacy Policy

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Introduction

Arthur Legal & Advisory Pty Ltd (ACN 696 255 562) (we, us, our, ALA) takes the privacy of personal information seriously and is committed to handling it in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (Privacy Act).

This Privacy Policy explains how we collect, hold, use and disclose personal information in the course of operating our legal practice, including through our website (alag.au) and our other client and business dealings. Personal information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.

By providing personal information to us, you consent to us collecting, holding, using and disclosing it in accordance with this Policy. We may update this Policy from time to time by posting a revised version on our website, and we encourage you to check it periodically.

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Types of personal information we collect

The personal information we collect about you may include:

  • name and title;

  • mailing or street address;

  • email address and telephone number;

  • organisation, role and professional details;

  • date of birth and identification details, where required for client or matter verification;

  • billing and payment information;

  • information about your instructions, matter, or the legal or regulatory issue you have engaged us on;

  • information about your business, investment or superannuation circumstances relevant to a matter;

  • information provided in connection with enquiries, meetings or correspondence with us; and

  • your device identity and type, IP address, and standard web log and usage information collected through our website.

Where a matter reasonably requires it — for example, certain superannuation or regulatory engagements — we may collect sensitive information. We only do so where it is reasonably necessary for the matter, where you have consented, or where we are otherwise permitted or required by law.

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How we collect personal information

We collect personal information directly from you wherever practicable, including where you:

  • contact us through our website or by email, telephone or post;

  • engage us to act on a matter, or provide instructions in connection with a matter;

  • communicate with us via LinkedIn or other professional or social platforms; or

  • attend meetings or calls with us.

We may also collect personal information from third parties in the course of a matter, including counterparties, other professional advisers, regulators, or publicly available sources such as corporate and regulatory registers, where this is reasonably necessary to carry out your instructions.

We may collect information when you use our website through web analytics tools, cookies, or similar tracking technologies, which allow us to understand website usage. Cookies are small files stored on your device that let us recognise repeat visits. You can disable cookies through your browser settings if you prefer not to have this information collected.

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How we use and disclose personal information

We collect and use personal information for the following purposes:

  • to respond to enquiries and provide advice across our practice areas, including Investments & Transactions, Superannuation & Regulatory, and Corporate & Governance matters;

  • to manage client engagements, including onboarding, conflict checks, billing and file administration;

  • to provide information about you to counterparties, co-counsel, regulators, or service providers where reasonably necessary to carry out a matter;

  • to comply with our professional, legal and regulatory obligations, including under the Legal Profession Uniform Law;

  • to operate, maintain and improve our website; and

  • to send firm updates, insights or marketing communications, where you have not opted out. You can opt out at any time using the unsubscribe facility provided or by contacting us directly.

We do not sell personal information to third parties. Given the cross-border nature of parts of our practice — including engagements connected to the United Arab Emirates and the CIS region — personal information may be disclosed to overseas counterparties, correspondent advisers, regulators, or cloud and technology service providers located outside Australia. Where we do so, we take reasonable steps to ensure the overseas recipient handles the information consistently with the APPs.

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Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our systems, including our practice management and Microsoft 365 environments, are access-controlled and password protected. While we take security seriously, no system can be guaranteed completely secure, and we cannot warrant the absolute security of information transmitted to us.

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by our professional and legal obligations, including applicable file retention requirements for legal practices.

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Links

Our website may contain links to other websites, including professional and social media platforms. Those links are provided for convenience only. We are not responsible for the privacy practices of linked third-party websites, and we encourage you to review their privacy policies before providing any personal information to them.

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Requesting access or correcting your personal information

If you would like to access the personal information we hold about you, please contact us using the details below, including your name and contact details. We may need to verify your identity before providing access. In some circumstances permitted under the Privacy Act, we may be unable to provide access to all requested information, in which case we will explain why. We will respond to access requests within a reasonable timeframe.

If you believe any personal information we hold about you is inaccurate or out of date, please contact us and we will take reasonable steps to correct it.

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Complaints

If you wish to make a complaint about how we have handled your personal information, please contact us using the details below, including your name and contact details. We will investigate your complaint and respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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Contact us

For any questions about this Privacy Policy or our privacy practices, please contact us:

Arthur Legal & Advisory Pty Ltd

PO BOX 469 CHATSWOOD NSW 2057

Website: alag.au

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This Privacy Policy was last updated on 8 July 2026

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